Conversational vortex

My boss isn't a bad guy, but for some reason we are unable to communicate. I don't know if other people know what he's talking about and the fault is mine, or if he lives in constant frustration over the 'stupidity' of others. This exchange took place about an hour ago, and is very nearly verbatim.

{Ring}

"Hello?"

"I need you to do me a favor." (this always bothers me. As long as I get paid, I do what you want. Don't call it a favor.)

"What do you need."

"Our insurance is X, right?"

"Which insurance?"

"Our insurance."

"Vehicle insurance? Workers comp? Medical? Gener--"

"--Vehicle insurance."

"Yes, X is our vehicle insurance."

"Is the policy number ########?"

"No. It's ########"

"And that's for Y, right?"

"No... that's for carrier X."

"Then I need you to make a copy of all of our insurance ID's. I'll need two copies. One for me, one as a back-up for your records, and one each for shops A and B."

"So, you need 4 copies?"

"No, {frustrated exhale} two. One for both shops."

"Ok-"

"-And one for me. And another copy for your records."

"So-"

"-Two. Total. Two total copies."

{Click}

And did you want pickles on that?