Saturday, July 02, 2005

Mmm. Urine soufle!

I have mentioned before that I worked as a server for 5 years. 5 long, long years. 5 excruciating, scuicidal years. 5 mind numbing, foot killing... where was I?

I worked in a local Italian chain, Mary's Pizza Shack (well, that finally pinpoints me -- I'm looking at you, TE. Know me now?) While the information below has been covered extensively, and with much more wit, at Waiter Rant, I just wanted to add my two cents from across the kitchen.

Don't eat out if you are on a budget. Don't eat out if you are cheap. Let's be honest for the people that don't know how to cook: restaurants are much more expensive than eating at home. But you don't have to do the dishes. And that's why you tip your server.

Understand that your tip does not go directly into the server's pocket. There are the bussers, the hostesses, the cooks, the prep-people, etc., to tip out. That's a lot of mouths to feed. Thank god that they get paid better than your server.

Your server makes minimum wage, or less. As long as the government thinks that you are making, with tips, better than $5.15 (or whatever the hell it is, nowadays), the proprietor can pay you whatever they want. I generally took home $300-$500 per month in wages. You see, whether the server is tipped or not, the government wants a piece. Keep that in mind, people - tipped or not, you contribute what you should have been tipped. There is very little in life more frustrating than bending over backwards for the right to have to pay for having waited on your table.

The nationally understood tip is 15%. Although Zagat's pins it at better that 18%. People, oh people, this does not mean for excellent service. This is for adequate service. If you don't notice the service, then it begs at least 15%. If you do notice the service, then it was sub-par or excellent. Tip accordingly. But keep in mind that if you decide to go out at 7pm on a Friday night and it takes a while to get your food, it's not your server's fault. If you go out for a smoke and see your server smoking a joint behind a Pinto, then you may shaft the fucker. But if you see your server running his or her ass off, and you're waiting too long for your food, blame the restaurant. It's too cheap to hire more staff. Let me repeat: this is not your server's fault.

One final tip comment. If you are too stupid to move the decimal and multiply by 1.5 in your head, then double the tax. Otherwise, feel free to do the long multiplication on the tag. No one will mind, as long as it's a good tip.

Now for some pet-peeves:

Most dinner salads are lettuce, toppings and "dressing". This does not mean that salads are ranch soup. But if you like to eat ranch dressing by the bucket, please make it clear when you order the salad, not after it's been delivered.

Speaking of which, I know that you have to have your dressing on the side. I know you do. But please know that this is a pain in the ass for all involved. Your tippage has just increased.

And the same for specific requests. "Special orders don't upset us" is a marketing tool, not reality.. You know it's a pain in the ass, we know it's a pain in the ass. Your tippage has just increased. And if there is a single caper that you specifically requested not to have, brush it aside or politely ask that the dish be replaced. Nothing is gained by your being uppity. Most of you are not Oprah.

And as for being rude to your server, I hope that you like urine. Remember that these people are often not only preparing your food, but serving it to you. Woops, did I wipe my ass with my hand? Again? Mmm. Pasta con Cigarette ash? Remember that servers are petty, vindictive assholes because they do a shit job for shitty customers. But a smile, a little understanding, and a tip can work wonders to miraculously preserve the edibility of your order.

Unless you come in at 2:30pm, and the restaurant is empty, don't chat up your server. They are going to be far too busy, and really don't care. If you're a lonely old person, your tippage has just increased.

Speaking of old people: We know that you're on a budget - please see the first thing that I wrote about eating out. That said, if you are particularly cute or have really good stories, the tip may be overlooked. But first, make sure that you come in when it's not busy. Second, if you have to ask yourself whether you're a cute old person, or whether you have good stories, you aren't and you don't. Enjoy your raisin bran and Jerry Fallwell. At home.

Pay attention, now. This is as important as tipping: Do not, under any circumstances, enter a restaurant later than 30 minutes before closing. This marks you as a child molesting wife beater. Why? Because there aren't words in the English language that better describe what a despicable asshole you are. If you're starving go to Taco Bell, and promise yourself to get out of Yoga class 15 minutes earlier next time.

If you are going to arrive with more than 8 people, no matter what time, call ahead. Otherwise, please be patient and keep your mouth the fuck closed as other (smaller) groups get seated before you.

Finally, and this should be obvious, if you have children in high-chairs, please do not put them in the only corner where the server has access to your table. Do you know how difficult it is to balance 8 entrees on one large tray? Can you imagine how much more difficult it is when you are leaning over Junior's head, hot pasta ready to spill on his delicate pate?

Okay, I'm done for now. I have no doubt that I missed many, many things. But I hit on the truly important things.

So, go out and enjoy yourself! If you ever eat at a restaurant again without feeling guilt for just being there, then either I didn't do my job, or you are a cold hearted dick.

Buon appetito!

13 Comments:

At 7/02/2005 04:25:00 AM , Blogger David said...

I like to tip a good server, notice I said good. I even tip the server that brings me my drinks at the Chinese buffet. The only time I refused to leave a tip was at the Red Lobster. First I could not even afford to eat there so the wife and I and some friends splurged one night to just eat there. The server came up took our order and drink order at the same time. Showed up with our food and drinks at the same time. The next time I saw him he brought me the check. It was the absolute worst dining experience I ever had and I let my tip show him how I felt. I left him nothing. We get to the door where we were paying and he came up and said "Excuse me, you didn't leave a tip." I said Yes, this I already know. "But I have to pay taxes on your meal" I said Yes, this I already know. I base my tip on the quality of service and the quality of the service here sucks ass. You showed up at our table a total of 3 times. None of us had drinks or anything else. I tipped you accordingly. He was really pissed off, but so was I. I turned and walked out and my wife gave him $5. I didn't talk to her for hours after that.

 
At 7/02/2005 04:34:00 AM , Blogger Passerby A said...

The servers in Singapore mostly earn minimum wages. I always tip at least 10% even though there isn't a culture for doing so here.

 
At 7/02/2005 07:30:00 AM , Blogger Lisa said...

I waited tables and split bartender duty with another waitress at a german roadhouse in Ontario for 6 years. It was actually one of my favorite jobs, because it was never the same day to day. New faces, new stories, great people.

One thing I did take away from it however is my tipping philosophy. I tip generously and I always tip cash if I can. (My boss used to charge 5% for the visa tips - to cover her costs of processing... lmao.)

I hate eating with people who don't tip well it embarasses me. I usually leave 20% but have left as low as 10... only for truly apathetic services.

I agree with everything you've said though... (never peed in anyone's food though... )

 
At 7/02/2005 08:16:00 AM , Blogger Dominic Zero said...

I am never eating out again - even though I'm in the UK.

 
At 7/02/2005 11:06:00 AM , Blogger Jerk Of All Trades 2.0 said...

I tip 20%.
If you suck your tippage has just decreased.

Great post; I should write the bartending version.

Again, great post.

Your Jerkage has just increased.

 
At 7/02/2005 01:27:00 PM , Blogger Yawn said...

The 30 minute rule is indeed good advice. Years ago when I was in the industry, whoever took the last-minute order would always make sure the cooks knew to make it "special."

"Number 5 special, please."

Sometimes that involved peeing in a barbecue sauce cup in the bathroom and dripping it lovingly in someone's chopped barbecue sandwich. other times, it was like a loogey circle jerk- everybody contributed to the customer service.

 
At 7/02/2005 01:37:00 PM , Blogger SassyAssy said...

Good service always gets 20% tip. Great service gets a bit more. I don't mind tipping, but please don't take my drink order 30 minutes after seating me when there is only one other table in your section. Then don't bring the drinks to the table and say you don't know which drink belongs to which person--just taste and pass down.

Cheers!

 
At 7/02/2005 02:34:00 PM , Blogger THEMARSHAL said...

Great post. I enjoyed every bit of it. I mannage a pizza place but for the most part I am little more than head cook and I must say that being polite as a consumer has a great deal to do with how good your food is going to be. I always try to tip20-25% and sometimes more if the server really just busted their as for me or my table. Even when I get shit service, which happens, I still try to tip the server as long as they were trying and not just sitting arround in plain view while my drink is empty and I am ready to order desert. Anyways, I have to go to work right now, I hope no one is an idiot and makes me screw them over tonight, but it is Sat so I doubt a perfect night will happen tonight.

 
At 7/03/2005 12:12:00 AM , Blogger Squishi said...

Wow. Typically we don't tip in Australia as the minimum wage is quite high. It's totally optional (the fancier the restaurant the more inclined you are to tip) but usually they are happy with rounding up your change on the bill plus a dollar or three.

I typically DO tip anyway, unless the waitress/waiter REALLY REALLY SUX or is obnoxious in attitude or doesn't give you the time of day.

If they're a total airhead who doesn't understand when you say "I'll have a coconut juice please" and brings you Diet Coke instead and still doesn't understand when you repeat "C.O.C.O.N.U.T Juice", they get NOTHING. (Vietnamese resturants use this as their "main" drink, so how the confusion occurs is beyond me).

 
At 7/03/2005 11:03:00 AM , Blogger KOM said...

David & Patrick - I was being hyperbolic in the last couple of lines. Of course you are there to have a good time, and should indeed expect good service.

But if you can feel good by effectively charging the waiter to serve you, go ahead. I'm not here to change minds, just to shout. If the service was awful, I wouldn't leave a tip either (and I would agree with you, David, to be mad that he was slipped a 5). However, if the service was at least adequate, a tip is in order.

No one is forcing you to do it - it's a social contract. I would simply suggest that if the service was ok, and you don't leave a tip, it would be in your best interest to not return to that restaurant.

All that being said, service is often awful. Most restaurants care much more about the bottom line. It's easier to hire a warm body with no experience than to make an effort to build a strong wait staff.

 
At 7/05/2005 08:39:00 AM , Anonymous Anonymous said...

I'm with ya on the tipping and never tip less than 15%, more for good service. And don't forget to tip your pizza delivery person too! They also are taxed on tips whether they receive them or not.

 
At 7/05/2005 07:28:00 PM , Blogger Kingfisher said...

My local sportsbar servers love me. I'm polite, I have reasonably good stories, I've helped out with a fight or two, and I tip well. Quite well, as a matter of fact.

So, to feel guilt just by being there? It's their job to serve me, as long as I'm respectful.

Maybe I'm just a cold-hearted dick.

 
At 7/05/2005 09:43:00 PM , Blogger KOM said...

Again, I was being hyperbolic. Jokey-jokey, even. You all have my personal permission to not feel cold, dick, or otherwise just for going out. We clear?

I know that I don't like to feel cold dick.

 

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